शुल्क वापसी की नीति

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At INHERBZ HEALTH CARE LLP, customer satisfaction is our priority. We are committed to delivering premium quality products and a smooth shopping experience. If you face any issues, we are here to help.

 

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1. Return Eligibility

 

We accept returns only under the following conditions:

 

* Product received is damaged, defective, or incorrect

* Return request is raised within 48 hours of delivery

* Product is unused, unopened, and in original packaging

 

📌 *For hygiene and safety reasons, we do not accept returns for opened or used products.*

 

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2. Easy Return Process

 

To request a return:

 

1. Contact us via Email: [hello@inherbz.com](mailto:hello@inherbz.com)

2. Share:

 

   * Order ID

   * Issue details

   * Clear photos/videos of the product

3. Our team will review and respond within 24–48 hours

 

Once approved, we will guide you through the return process.

 

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3. Refund Policy

 

Refunds are processed in the following cases:

 

* Approved return due to damaged/incorrect product

* Order cancellation before dispatch

 

Refund Timeline:

 

* Processed within 5–7 working days after approval

* Amount will be credited to the original payment method

 

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4. Replacement Policy (Preferred Option)

 

To ensure faster resolution, we recommend replacement instead of refund:

 

* Quick dispatch of replacement product

* No additional cost for eligible cases

 

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5. Non-Returnable Items

 

The following items are not eligible for return:

 

* Opened or used products

* Products damaged due to misuse

* Orders placed incorrectly by the customer

* Products without original packaging

 

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6. Order Cancellation

 

* Orders can be cancelled only before dispatch

* Once shipped, cancellation is not possible

 

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7. Shipping Charges

 

* Free return shipping for damaged or incorrect items

* No refund on shipping charges (if applicable)

 

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8. Important Note

 

* Results of wellness products may vary from person to person

* Returns are not accepted based on individual result expectations

 

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9. Contact Us

 

For any support or return requests:

 

INHERBZ HEALTH CARE LLP

📧 Email: hello@inherbz.com

 

Operational Office Address:

Melppalam Junction, PWD Road

Nettoor North, Ernakulam

Kerala, India – 682040.